Ben Sherman Reviews

Warning - Jeans break after a few months.

Quality of the product has significantly deteriorated over the years.

I have been buying jeans from Ben Sherman since I was 18, over 20 years. The product was never that cheap, but for me the quality was there, and they would last for years so worth paying the premium.

The last couple of pairs haven't lasted more than a year. They seem to have really cut quality, particularly on the zippers. They just can't seem to handle day to day use without falling to bits.

I did raise the issue with them on the last one that broke (after only 11 months) as it's clearly a fault.

As such I am covered under the Consumer Right Act 2015. They should offer me a refund, replacement, or repair. To be clear, I was perfectly happy with a repair.

They didn't honour their obligations, and just told me as it didn't break straight away it clearly wasn't a fault with the zip. I know, it makes absolutely no sense! It was just an excuse not to do the right thing as per the consumer rights act.

My personal view is what is the point of having these laws to protect to consumer if companies can just ignore them as it's clearly not worth my time to pursue.

So sadly, after 20 years of great jeans I will no longer be buying this product. You can't afford to spend this amount on a product that's just going to break after a few months.

Just returned a sweatshirt that was bought as a Christmas present on the last day of the window , so it would have arrived with BS after that date .The refund was credited within a week no problem , and without any return cost . Also the courier used by BS , InPost, was efficient and convenient.
I have been wearing BS for over 40 years , and keep going back .

I bought a Ben Sherman (premium brand) leather belt. Within 14mths it had started to delaminate. I own belts that are 14yrs+ old and still in use. I contacted MandM to complain. I was asked to send the belt back to be checked. It was returned stating nothing could be done as it was older than 12mths, which I had been open about from the beginning. Waste of time. Poor show. Poor belt.

I ordered a suit and shirt for next day delivery.As I haven’t received it I have sent 4 emails with no response

Ordered a pair of jeans. Took slightly longer than the advertised delivery time but this was over the New Year period so was to be expected. Happy with the service and the product.

I ordered a suit from Ben Sherman a couple of days ago & I requested an Express Delivery via DPD.

They sent me a tracking ID that didn't work at all so I was left in the dark regarding when the items would arrive.

After I heard nothing from Ben Sherman, I emailed their customer services & asked if the item had been delivered. They send me an email back saying that they tried to deliver it twice & they were going to send it back to the warehouse. They also stated that they would only issue the refund after they received the items.

I asked them how long it would take & I got nothing back.

They never knocked on my door despite me being in.

They never offered to allow me to pick it up & only stated that they are sending it back to their warehouse.

This is atrocious customer service.

They expect me to pay for items I never received... They are having an absolute laugh!

I love the clothes but hate the service! Avoid bensherman.co.uk like the plague. I will never buy from their website again!